Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. Also, stains from aged cordial, ink, curry, rust stains, coffee, tea, red wine, urine, etc are very difficult to remove. Therefore, HOT Cleaning Services and the cleaner, do not guarantee stain removal for permanent stains.
HOT Cleaning Services cannot be responsible for any pre-existing condition that is not apparent upon visual inspection of the Premises.
The cleaner may deem it ‘un-feesable’ to remove a particular stain or mark on the carpet or Linoleum/Vinyl or tiles when compared to the cost of replacement.
Urine stains and odours – the extraction and treatment of urine deposits in carpets, upholstery and mattresses is one of the most complex jobs due to the nature and severity of the damage. Urine is a complex mixture of components, it leaves both odours and stains to be treated. It has the potential to ruin your carpet fibres, backing and padding, and even to contaminate the sub floor. In Upholstery and mattresses it can seep deeply into the foam, making it very difficult to completely extract. We have all the necessary equipment, solutions, and expertise to perform this particular service, however, there is really no guarantee that all urine odours and stains will be removed.
HOT Cleaning Services cannot be responsible for any pre-existing discoloration of fibre or lino/vinyl due to sun damaged.
Please read Exclusions and Limitation Claused 17 for additional information.