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  • Terms and Conditions - Residential Cleaning

  • Cleaning Services

    1. Subject to the terms of this Agreement, HOT Cleaning Services agrees to provide the Service you booked to be provided to the Client at the address of the Premises supplied by the Client.
    2. The Service requested by Client will be outlined in the job order/job description as agreed by Client at the time of booking.
    3. HOT Cleaning Services will provide one or more Cleaners to attend the Premises to provide the Service at a time and date mutually agreed between HOT Cleaning Services and the Client.
    4. HOT Cleaning Services endeavours to provide the Service faithfully, diligently and in a timely and professional manner.
  • Additions and Amendments

       

    1. Any changes to the Service to be provided must be agreed by HOT Cleaning Services prior to the Service Time.
    2. If the Client requires any additional services or variations at the time the Service is being performed, the Client must first contact HOT Cleaning Services by telephone, who may agree to provide the additional services at the absolute discretion of HOT Cleaning Services. The HOT Cleaning Services Staff member/s at your Premises are not authorised to agree to any changes to the Service being provided. The Client must NOT request such changes directly from the HOT Cleaning Services Staff member.
  • Bookings

    1. The Client may make a booking either in person, by either telephone, fax,  email or online through the HOT Cleaning Services website.
    2. At the time of booking, the Client must provide details of any hazards, slippery surfaces, risks or dangers, ingrained dirt, grease or grime located at the Premises
    3. HOT Cleaning Services provides all quotations at the time of booking.
    4. The Client agrees to provide HOT Cleaning Services with their valid credit card details at the time of booking, and authorises HOT Cleaning Services to debit any card with an amount equal to any service and/or cancellation fees that may apply under this Agreement.
    5. HOT Cleaning Services reserves the right to decline a booking for any reason.
  • Job Quotations and Pricing

    1. HOT Cleaning Services will confirm the price with the Client and Client will pay before work commences.
    2. Pricing - The actual price payable by the Client is the quoted price provided by HOT Cleaning Services. HOT Cleaning Services reserves the right to amend the initial quotation, should the Client's original requirement change or upon inspection of the property by HOT Cleaning Services.
      1. The quote we provide over the telephone, fax or via email, is an estimate only based on HOT Cleaning Services' experience, without inspection, and based on information provided by the Client to HOT Cleaning Services at the time of quotation and/or booking process. Subject to this clause, quotes are valid for a period of 30 days from the date of the quote.
      2. Prices quoted when booking through the HOT Cleaning Services website is an estimate only based on HOT Cleaning Services' experience, without inspection, and are based on the size of the house and on the number of rooms in the advertised “per room” quota, ie 4bedrooms + 2 bathrooms. For bedrooms bigger than 20 square metres and living rooms bigger than 40 square metres, the price will increase accordingly.
      3. Prices quoted either telephone, fax, email or booking online will include the number of hours the Service to be rendered and the Job description by priority areas to be cleaned agreed by the Client.
      4. If at the commencement or during the course of providing the Service, it is apparent that the actual cost of the Service will exceed the paid quote price provided by HOT Cleaning Services (due to: Extra rooms or areas to clean were not included in the job order at the time of booking; or, if the condition of the premises requires more time due the status of the Premises, and HOT Cleaning Services were not informed of, during the quotation and/or booking process; or if cleaning requirements deemed to be different from the information provided or if absence of any specific instructions or unclear definable descriptions by the Client), HOT Cleaning Services will contact Client to provide with the option to pay an increased or additional fee to complete the Service. Otherwise HOT Cleaning Services will stick to the paid quoted price “per Client agreed priority areas to clean within the allocated time specified or booked” without the Service being completed. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
      5. Specialist Jobs -  Carpet Cleaning
        1. Price is quoted per square metre or per room plus set up fee.
        2. The Carpet cleaner will inspect the carpet or upholstery before Service commences.
        3. Client is to provide the cleaner with access to all services and utilities as per Clause 6c.
        4. Rooms less than 14 square meters will count as 1 standard room. Rooms over 14 square meters but under 28 square meters will count as 2 standard rooms.
        5. Any extra rooms or areas that HOT Cleaning Services wasn’t told about at the time of cleaning will be left uncleaned or will be cleaned at an extra charge. HOT Cleaning Services will contact the Client to give the Client the option to pay the additional charges or left uncleaned. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        6. Carpeted steps are quoted per step. Any additional steps will be an additional charge. HOT Cleaning Services will contact the Client to discuss the additional steps charges and will give the Client the option to pay for the additional charge or left it undone. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        7. Upholstery cleaning prices are per seating position and are subject to the condition of the upholstery. Additional charges may apply for recliners, ottomans, chaises and loose cushions. HOT Cleaning Services reserves the right to decline the service for any reason. Please refer to our Payment Terms Clause 11. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        8. If carpet is heavily soiled and didn’t disclose by client at the time of booking, HOT Cleaning Services will advise Client of the condition of the carpet and the suggested extra procedure needed  like industrial cleaning or heavy cleaning. Additional charges will be added. However, Client has the choice to not to use heavy or industrial cleaning and just happy to go ahead with light cleaning. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        9. If the property is a two (2) storey and wasn’t disclosed at the time of booking, HOT Cleaning Services will contact the Client to discuss the additional charges and will give the Client the option to pay for the additional charge or left it undone. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        10. Please read our Health and Safety Risk Policy Clause 7.
      6. Specialist Jobs - Window Cleaning
        1. Price is quoted per size of the house ie: number of rooms and bathrooms; single storey or two storey house and the frequency of previous cleaning.
        2. Client is to provide the cleaner with access to all services and utilities as per Clause 6c.
        3. We will endeavour to clean all windows requested, however if Cleaner deems any window/s to be inaccessible or unsafe to clean, Cleaner will leave the particular window or all windows uncleaned. HOT Cleaning Services will contact Client as soon as possible. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        4. Should our window cleaners be unable to access any part of your property or premises due to locked gates, etc, we will only clean the accessible areas, such as the front and side outside the building if they are also accessible. This will typically be charged at $60+ GST call out fee. We will be unable to return to clean the restricted are until the next scheduled clean. To avoid this, Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        5. Security screens that are fixed with rivets or rusted in place, or windows covered by spiky plants (such as bougainvillea), for example, we will only clean the accessible areas.
        6. While our Cleaners are covered by insurance for the normal part of their work, our Cleaners are not permitted to move obstacles such as, but not limited to, flowerpots, garden furniture, artworks or sculptures, awnings or outdoor blinds, sails or large outdoor umbrellas, etc.  Any obstacle that restricts access to any areas of your property/premises will not be cleaned.
        7. Please do not ask our window cleaners to carry out unsafe working practices.  They do not use high ladders or climb on or over roofs and garages, do not remove plants, cannot break screens or other coverings to access a window, or perform other activities that could potentially lead to harm (of themselves or others).
      7. For Stripping and Sealing Linoleum or Vinyl floor
        1. Price is Quoted per square metre, number of sealer coats as per Client requirements plus set up fee.
        2. The Cleaner will inspect the floor covered with linoleum/vinyl before Service commences.
        3. Client is to provide the cleaner with access to all services and utilities as per Clause 6c.
        4. Any extra rooms or areas that HOT Cleaning Services wasn’t told about at the time of booking will be left uncleaned or will be cleaned at an extra charge. HOT Cleaning Services will contact the Client to discuss the additional charges and will give the Client the option to pay for the additional charge or left it undone. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        5. Lino/Vinyl steps are quoted per step. Any additional steps will be an additional charge. HOT Cleaning Services will contact the Client to discuss the additional steps charges and will give the Client the option to pay for the additional charge or left it undone. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        6. HOT Cleaning Services will strip the vinyl floor and apply sealing to the number of sealing coats requested by client at the time of booking, HOT Cleaning Services will advise Client of the condition of the linoleum/Vinyl and the suggested extra procedure needed if additional coat is needed for extra protection of lino/vinyl.  Additional charges will be added. However, Client has the choice to just stick to the number of coats originally requested at the time of booking.
        7. If the property is a two (2) storey and wasn’t disclosed at the time of booking, HOT Cleaning Services will contact the Client to discuss the additional charges and will give the Client the option to pay for the additional charge or left it undone. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        8. Please read our Health and Safety Risk Policy Clause 7.
      8. Tile and Grout
        1. Price is Quoted per square metre or per hour per cleaner plus set up fee for steam cleaning tiles and grout.
        2. The Cleaner will inspect the tiled floor and grout before Service commences.
        3. Client is to provide the cleaner with access to all services and utilities as per Clause 6c.
        4. Any extra rooms or areas that HOT Cleaning Services wasn’t told about at the time of cleaning will be left uncleaned or will be cleaned at an extra charge.HOT Cleaning Services will contact the Client to discuss the additional charges and will give the Client the option to pay for the additional charge or left it undone. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        5. Tiled Stairs are quoted per step. Any additional steps will be an additional charge. HOT Cleaning Services will contact the Client to discuss the additional steps charges and will give the Client the option to pay for the additional charge or left it undone. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
        6. If the property is a two (2) storey and wasn’t disclosed at the time of booking, HOT Cleaning Services will contact the Client to discuss the additional charges and will give the Client the option to pay for the additional charge or left it undone. Client must ensure to provide  HOT Cleaning Services the correct contact number or correct mobile number to call or to send our SMS text messages.
      9. Prices quoted for general cleaning include labour, cleaning materials, vauum cleaner, tools and microfibre cloths needed to perform the job.
      10. Prices quoted for specialist jobs include labour, cleaning materials, cleaning machine/equipment and cleaning tools.
      11. Please read our Health and Safety Risk Policy Clause 7.
      12. Please read our Exclusions and Limitations Clause 17.
  • GOODS AND SERVICE TAX

    a) Unless specified otherwise, all prices and quotations are expressed to be GST exclusive amounts.

    b) If GST is payable in respect of any thing supplied to the Client under this Agreement, then the amount which the Client is obliged to pay for that supply (Original Amount) will (subject to the receipt of a valid tax invoice) be grossed up so that HOT Cleaning Services receives an amount which, after subtracting the GST liability of HOT Cleaning Services, results in HOT Cleaning Services retaining the Original Amount.

     

  • Client Representation and Warranties



    The Client represents and warrants that:

    a. it will provide a safe working environment at the Premises for the Cleaner to perform the Service;

    b. the Cleaner will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;

    c. it will provide the Cleaner with access to all services and utilities (including hot and cold water, electricity, rubbish bins and water taps outside the building) as required by the Cleaner to provide the Service;

    d. it will advise HOT Cleaning prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers;

    e. it is authorised to use the Premises and obtain the provision of Service;

    f. if the Client requires the Cleaner to clean behind or under any heavy items (eg. a fridge, bookshelf, or other furniture), it will move those items prior to the commencement of the Service; 

    g. it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewellery, works of art, antiques, or items of sentimental value prior to the commencement of the Service;

    h. it will secure the safety of animals at the time of cleaning as animals may react to vacuum cleaners or carpet cleaners or any cleaning machine to used by the Cleaner/s to perform the service or uses being used by Window cleaners; and

    i. For carpet cleaning or Strip and Sealing or Tile and grout service requested, Client must make sure that the floor surface is clear from any obstructions otherwise, it will only be cleaned around. Heavy equipment or furniture present, floor will be cleaned around only.

  • Health and Safety Risks


    In addition to the obligations and warranties set out in clause 6 above, the Client acknowledges and agrees that:

    a. the Cleaner is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;

    b. In order to protect the Cleaner/s, Cleaner/s are instructed not to enter an environment they consider to be unsafe, dangerous to health, or inoperable for any reason, but are instructed to withdraw from the premises and to report the problem to HOT Cleaning Office. In this event the Client will be charged the minimum charge of $120+ GST. The Cleaning will  only be rescheduled after the environment has been rendered safe. However, if after the second visit it is still unsafe, the Client will be charged 100% of the cost of the booking.

    c. Should any member of Client's household require the use of syringes, please insure that they are disposed of safely.  Any secure container can be used to store used syringes and/or needles prior to final disposal.  Any unexpected stab by an insecure needle can pose serious health concerns to ourCleaner, therefore, Cleaner is instructed to leave the premises.

    d. Please be sure that any Client's confidential or potentially illegal documents or substances are put away before the cleaning team arrives.

    e. moisture on your furniture and carpets can present a slip hazard on nearby hard surface areas, we ask that the Client avoid any areas that the Cleaner is cleaning, and will leave a readable and noticeable "precaution label/note" or advise any other guests, residents or contractors inside the premises of this hazard until the carpets are dry. Drying time will depend on the weather and the condition of the house.

    f. Newly stripped and sealed linoleum or vinyl are sticky but can cause slippery as well when it is not dry. Drying time will depend on the weather and the condition of the house. A "precaution label/note" will be left in the premises after cleaning.

    g. The newly mopped hard floor - (tiles/lino or vinyl or wood floors) when it is still wet, it is slippery and walking while wait is dangerous.

    h. the Client must agree to keep children or dependents away from any equipment/machine or hot water being used as a part of the carpet and upholstery or strip and sealing or steam cleaning machine for tile and grout cleaning process or even during mopping the floor.

    i. the Client must ensure that the environment that the Client is inviting the Cleaner to work in, is a safe environment free from electrical or structural hazard.

    j. Any cleaning solutions for specialist jobs (ie: carpet, strip and seal, tile and grout) should be considered poisonous, and are not for human consumption.

  • Fee for Non - Access to Premises

     

    1. In the event that the Client does not provide unencumbered access the Premises for HOT Cleaning or its Cleaners to provide the Service, the Client agrees to pay a cancellation fee equivalent to 2 hours which is equivalent in dollar value of $120+GST for administrative and travel costs.

    2. The Client must provide electricity and running hot and cold water at the premises where the service is conducted. Failure to provide these will attract cancellation fee as stated in 8a above.

    3. No Parking area in the premises and Cleaner can’t load and unload machine/equipment safely, therefore, can’t perform the job, a minimum cancellation fee applies as stated in number 8a.

    4. Third Party entering or present at Client’s premises allowed by the Client at the time of cleaning and caused obstruction to the job process, may result to additional hours by the Cleaner to complete the job, therefore it will attract additional charges.

  • Stains, Discolouration and Odours

    1. Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. Also Stains from aged cordial, ink, curry, rust stains, coffee, tea, red wine, urine, etc are very difficult to remove. Therefore, HOT Cleaning and the Cleaner, does not guarantee stain removal for permanent stains.
    2. HOT Cleaning cannot be responsible for any pre-existing condition that is not apparent upon visual inspection of the Premises.
    3. The Cleaner may deem it 'un-feesable' to remove a particular stain or mark on the carpet or Linoleum/Vinyl or tiles when compared to the cost of replacement.
    4. Urine stains and odours – the extraction and treatment of urine deposits in carpets, upholstery and mattresses is one of the most complex jobs due to the nature and severity of the damage. Urine is a complex mixture of components, it leaves both odours and stains to be treated. It has the potential to ruin your carpet fibres, backing and padding, and even to contaminate the sub floor. In Upholstery and mattresses it can seep deeply into the foam, making it very difficult to completely extract. We have all the necessary equipment, solutions, and expertise to perform this particular service, however, there is really no guarantee that all urine odours and stains will be removed.
    5. HOT Cleaning cannot be responsible for any pre-existing discoloration of fibre or lino/vinyl due to sun damaged.
    6. Please read Exclusions and Limitation Claused 17 for additional information.
  • Cancellation Fees and Others

     

    Cancellation Fees
    1. Service reliability is extremely important.  We will often turn down business rather than disrupt a regularly scheduled Client.  In exchange we must request our Client to give HOT Cleaning a call or email 2 working days in advance notice before Service Time (Monday clients must call before the end of business day Thursday), if Client wishes to suspend, postpone or cancel the Service for any reason.

    2. In the event that such notice has been given, HOT Cleaning will endeavour to reschedule the Service if required.

    3. In the event that the Client does not provide a minimum of 2 working days’ notice before the commencement of the Service, the Client agrees to pay a cancellation feee equivalent to 2 hours cleaning or equivalent to $120.00+GST for calling a cleaner to perform the job and/or administrative costs and loss.

    4. Most of our Clients do entrust us with a key to their premises, a responsibility we take very seriously. In the event that the key isn’t provided and Cleaners arrive to the premises completely locked, the minimum charge of $120+GSt will apply to cover administrative cost, employees time, travel and mileage.

    Other Fees
    5. The minimum charge for a General and Carpet Cleaning Service is $120 + GST.

    6. The minimum charge for a Specialist Cleaning Service ( Strip and Seal/Tile and Grout) is $ 250 + GST.

    7. Any Service booked after 6pm or early morning shift before 6am; weekends; public holidays will be charged at a penalty rate.
    8. Our company values our cleaners.  If you are interested in employing one of our general cleaner for residential or commercial there is a 120 day buy-out clause, which means you will need to reimburse HOT CLEANING SERVICES for 120 days of cleaner’s salary to cover rehiring and training of said employee’s replacement. However, all cleaners doing specialist jobs (carpet, hard floor maintenance and window cleaning), a 12 months buy-out clause, which also means you will need to reimburse HOT Cleaning Services for the 12 months of specialist job cleaner’s salary to cover rehiring, training of said employee’s replacement.

  • Payment Terms

    HOT Cleaning has a payment policy of  “no payment, no booking”.

    1.  During booking of the required job, the Client agrees to pay in full the quoted price by HOT Cleaning within 2 working days prior to the Service Time, unless otherwise agreed in advance with HOT Cleaning.
        
    2.. If the service is paid in full using credit card at the time of booking, the booking is confirmed.

    3. If no payment has been made the day before the Service Time, HOT Cleaning Services will use reasonable endeavours to contact the Client for payment. In the event that HOT Cleaning Services cannot contact the Client or payment is not made the day before the Service Time, the Client will be deemed to have cancelled the Service

    4. Any purchases/bookings made by Client through HOT Cleaning Services Online Booking, must be paid in full through our secure payment gateway.

    5. Any one of our 'Bakers Dozen' packages purchased or booked by Client through HOT Cleaning Services Online booking, HOT Cleaning Payment system will only charge for the FIRST Clean at the time of booking, however, Client must agree that the future clean of additional 11 Services will be paid through the same credit card. The 13th Service is FREE.

    4. The following are the methods of payment accepted by HOT Cleaning Services
        1.  Credit card
        2.  Bank Deposit
        3.  Internet bank transfer

    5. Payments by bank deposit or bank transfer should be made to:
    Account Name: HOT Cleaning Services
    Account BSB: 016 -650
    Account Number: 185424562
    Transaction Ref: Tax Invoice Number /Booking Ref Number

    6. Cheque payments will be accepted by HOT Cleaning if there was a prior arrangement. Cheque payment should be made payable to HOT Cleaning Services. If a payment is made by cheque then the Client guarantees that there are sufficient funds in the cheque account to meet the payment of the cheque. If, for any reason whatsoever the cheque is not honoured, then the Client will meet all additional costs incurred by the company. The minimum charge the Client will incur for each dishonoured cheque will be $40.00.

    7. For credit card payment, Client can ring HOT Cleaning Services and provide the credit card. Alternatively, Client can pay online thru HOT Cleaning Services website.

    8. For jobs booked by Client to be done the following day from booking date will be considered as an urgent job therefore HOT Cleaning will accept the booking if scheduling allows. Once HOT Cleaning confirms that the urgent job can be done on the requested urgent date, Client is required to pay in full at the time of booking. However, HOT Cleaning reserves the right to decline for any reason.

     

     

  • Late Payment

    1. Where HOT Cleaning Services has agreed to invoice Clients for Regular visits (ie: weekly, fortnightly, 3weekly, monthly or quarterly) for payment after the Service has been completed, the Client agrees to pay in full, all fees due after Services rendered or 7 days of the invoice date.

    3. HOT Cleaning will require Client’s back-up payment method ie: credit card details to put on file in case the account was missed to be paid. This credit card back-up payment must be authorised by the Client to use when Client account is delinquent. HOT Cleaning will advise the Client for the outstanding balance before charging.

    4. The Client agrees that in the event that HOT Cleaning Services has not received payment in full for the Service within one calendar month of the original invoice date from Client who opted to pay through Internet banking every after service, HOT Cleaning reserves the right to pass the debt on to a collection agency and refer the Client's personal details to credit reporting agencies. The future Services booked will be on hold until all overdue balances are paid in full.

    5. In addition to the amounts set out above, the Client agrees to indemnify HOT Cleaning for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by HOT Cleaning in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Client) arising out of a breach of these terms including the failure by the Client to pay an amount by the due date.

  • Use of Client's Equipment

    1. HOT Cleaning Services include cleaning products, tools and equipment. Our staff are strictly instructed not to use any of Client's equipment while in Client's premises due to health and safety issues. Our cleaners are trained on how to use our cleaning products, tools and equipment properly. In addition, all our electrical equipment are properly tagged and maintained for our Cleaners safety to use.

    2. The Cleaner will ask to use Client's water supply and as well as electric supply to complete the service.

    3. If Client insist that Cleaner will use their cleaning products and equipment, HOT Cleaning will not be liable for any costs that may occur including the safety of the employee, therefore, Client will be held liable.

  • Key Holding

     

    HOT Cleaning undertakes to provide absolute security for Clients keys at all times. They will be coded with a combination of letters and numbers only. In the unlikely event of any keys being lost by HOT Cleaning, HOT Cleaning will make appropriate arrangements with Client as soon as reasonably possible. HOT Cleaning shall not be liable for any loss or damage as a result of a delay caused by Client.

  • Non - Appearnace

    If the Client is dissatisfied for any reason with the Service provided, it must inform HOT Cleaning Services within 24 hours of completion of the Service. HOT Cleaning Services strives to achieve 100% customer satisfaction and will endeavour to resolve the problem quickly and efficiently. Subject to clause 17, HOT Cleaning Services may, at its discretion, offer the Client either of the following:

        1. a partial or full refund;
        2. re-supply of the Service FREE of charge;
        3. such other remedy as as deemed appropriate by HOT Cleaning Services.

  • Complaints

     

    16a. If the Client is dissatisfied for any reason with the Service provided, Client must inform HOT Cleaning within 24 hours of completion of the Service. HOT Cleaning strives to achieve 100% Client satisfaction and will endeavour to resolve the problem quickly and efficiently.

    16b. In the event of a Client complaint, the Client undertakes to give HOT Cleaning the opportunity to rectify all work. Subject to clause 15, HOT Cleaning may, at its discretion, offer the Client either of the following:

        16bi. re-supply of the Service without charge;
        16bii. a partial or full refund;    
        16biii. such other remedy as deemed appropriate by HOT Cleaning.

  • Exclusions and Limitations

    a) The only conditions and warranties which are binding on HOT Cleaning in respect of the state, quality or condition of goods and services supplied by HOT Cleaning to Clients are those imposed and required to be binding by statute (including the Trade Practices Act 1974).

    b) To the extent permitted by statute, the liability, if any, of HOT Cleaning is, at HOT Cleaning's option, limited to and completely discharged by the resupply of the Service. HOT Cleaning is not responsible for:

           i. not completing or providing the Service as a result of a breach of a warranty by the Client in clause 6 (including a failure by the Client to provide utility services, a safe working environment or                        unencumbered access to the Premises);

          ii. not completing or providing the Service as a result of the Cleaner not proceeding for health and safety reasons under clause 7;

          iii. any loss or damage incurred by the Client or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of HOT Cleaning;

          iv. not completing or providing the Service due to an act or omission of the Client or any other person at the Premises during provision of the Service under Clause 8d;

          v. Blinds - worn, cracked/ broken, loosen blinds, stains, odours that can not be completely cleaned or removed under Clause 9;
        
          vi. Oven - scratches or damages, or stains or broken glass door, rusted and smell that can't be cleaned or need to be repaired or replaced;

         vii. Hanging object, picture frames, etc - unstable or loosen screws or broken frames or broken glass cover;

         viii. Fans, lamp shades or any objects inside the Premises that are wobbly, unstable or damaged or broken;

         ix.  Bathroom cleaning – removal of any existing mould, stained rubber sealer, stained tiles and grout, stained glass; or repairs of any existing broken glass doors, door runners, shower heads,                          etc;
        
         x.  Window Glass/Panes/ Doors/ Frames/ Runners - stained, damaged or broken that is deemed health and safety issues under Clause 7;

        xi.  Carpet - any wear, tear, stains, odour, faded/ discolouring, burnt of carpet fabric;

        xii. Linoleum/ Vinyl - cracked, torn, worn, stained, damaged, scratched, faded, discolouring and burnt;

        xiii. any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) under clause XX or the Premises under Clause 6;

        xiv.  the cost of any key replacement or locksmith fees, unless keys were lost by HOT Cleaning or the Cleaner under Clause 14;

        xv. not completing the job due to requirements deemed to be differnt from the information provided by Client to HOT Cleaning  or if absence of any specific instructions or unclear definable descriptions under Clause 4;

        xvi. not completing the job due to wrong size of the premises or the number of rooms to be cleaned provided by the Client under Clause 4;

        xvii. not completing the job due to lack of time. Instead, as per agreement with Client, Ceaner will only clean as "per priority areas and tasks to be done within the allocated time". Any areas or tasks undone will be left undone under Clause 4;

          xviii. not completing the job due to premises is locked at the time cleaner arrived;

           xiv. any re-soiling or footprints as a result of foot traffic during general cleaning, furniture removal, building or maintenance work done at the property during or after the cleaning. HOT Cleaning reserves the right to take a photo of the premises after the cleaning in case of any dispute;

           xx. not completing the specific specialist job due to uneven or sloping surface for vehicle to park to unload machine/equipment as it imposes safety issues under Clause 7;

          xxi. Tile and Grout - Common Problem
            
             xxia. Paint stains & building mess
                Building, tiling and renovating are all messy trades. Laying a floor is usually one of the earlier tasks, so a stone or tile surface is exposed to all kinds of hazards until the work is completed. Damage that occurs during this time is usually either general building mess and paint stains. If a stone or tile surface is left unprotected during painting work, it is likely to get paint droplets (at best), or possibly even a large paint spill (at worst). It is very difficult to remove paint from tiles, and it gets harder the longer the paint is left to set. A stone or tile floor should ALWAYS be protected during building work, renovations or painting

            xxib. Etch marks (dull rings, spots)
                An ‘etch mark’ is a dull patch on an otherwise shiny, polished surface. Even if just a small area of a surface is affected, the etch mark still alters the entire aesthetic of the stone - sometimes even more than if the whole surface had been evenly damaged. An etch mark really ‘sticks out’, especially in certain lights. Etch marks are caused by acid damage. Floor tiles, benchtops or bathroom vanity tops are the most common places for spills that cause etch marks on sensitive stone. Any acidic (or sometimes even alkaline) food or drink can eat into the surface, leaving contrasting etch marks or discolouration on the surface. These dull spots can be seen more readily on polished stone surfaces, but also can happen on honed or matt as well. Common culprits are juice, wine, vinegar, urine, vomit or blood. Etching more often occurs on acid-sensitive calcium-based stone such as marble, limestone or travertine.

            xxic. Dullness / loss of shine
                            Consistent dullness or a general loss of shine on a previously gleaming surface can be caused by a number of different factors:
                    1. A polished surface shows traffic marks where it’s mostly commonly used - Traffic marks are most often seen on polished or semi-polished tiles laid in heavy traffic environments. They appear as dull areas where people walk the most – in entranceways, in front of lifts, at bottom of stairs and so on. These areas will appear duller faster and require more frequent maintenance. This is particularly common in commercial environments.
                    2. Wear and tear causes dullness - Many of the more desirable polished stone surfaces such as marble, limestone and travertine are more susceptible to wear through surface grime, grit and general traffic. Dirt and grit in particular can scratch the surface and eventually this area will become dull.

            xxid. Incorrect cleaning products can reduce shine - In some cases the use of incorrect cleaning chemicals (such as an acidic product on a calcium-based stone such as marble) will also lead to dullness.

            xxie. Fading tiles - Fading tiles are more common on darker-coloured surfaces, which can lighten quite substantially over time. Colour fading can occur on some natural stone, and also on some terracotta tiles. Fading tiles can be caused by overuse of strong chemicals on some types of natural stone, which will etch or leave a surface burn on the stone. Fading tiles can also be caused by prolonged exposure to strong UV light, which can be seen as a lightening of the tile colour only in areas in strong     direct sunlight. The UV light will ‘fade’ some colours, resulting in a patchy and ‘washed out’ effect.

            xxif.  Fire or flood damage - Stone and tiles are one of the few parts of a building that can survive a fire or flood – stone and tiles that have been through a fire or flood will be extremely damaged. Fire damaged stone will blacken from the soot and ash of the fire, usually penetrating deeply into the stone. Direct heat can do irreparable damage to natural stone. Tiles, on the other hand, are usually fired at a very high temperature and therefore direct heat is less like to cause an issue, so sooting and fire grime is the main source of damage. Often the grout lines will have suffered more damage than the tiles themselves.

            xxig. Spalling (flaking or peeling) - 'Spalling' stone is delamination, chipping or peeling of the stone's surface can originate from a number of sources. For sandstone, spalling (which looks like the stone is peeling or flaking) generally indicates a problem with salt attack, where salt crystals grow from the mineral-laden water that has penetrated     into the stone. The crystals grow and fracture off the top layer of stone, resulting in loose sand on the surface of the tile.

            xxih. Cloudy tiles (optical hazing) - Optical hazing is colourless, and just looks like smudges on the surface. If your surface has a white haze on it, you are more likely to have grout haze. Optical hazing is caused by sealer residue, from the factory sealer applied when the tiles were processed. This can occur on polished or semi-polished porcelain tiles. The sealer residue can be seen as cloudy or swirling marks across the tile surface, often with some consistency or pattern to the location of the marks, and is more visible in low angle light. These sealer residue marks can be very difficult to see when viewed directly from above. For this reason the problem is commonly called ‘optical hazing’. Optical hazing occurs when polished or semi-polished tiles are factory processed, either by factory applied ‘nano’ sealers, or through the abrasive tile polishing process. It does not occur in matt tiles, or on any type of polished natural stone.
        
            xxii.  Marks around the grout lines - If there are wet-looking marks and the tile edges appear to be discoloured around the grout lines, you probably have what is commonly called     ‘picture-framing’. As water penetrates into the edge of the tile from the grouted edges, it leaves a ‘frame’ of discolouration on the tile.

            xxij.  Mould on tiles - Mould on tiles, mould on stone and algae growth are most common on exterior areas with textured and /or porous tiles. Mould on tiles appears more in sheltered or southerly facing areas, or in areas under overhanging trees or shelter. The more textured the surface, the easier it is for mould spores to accumulate, grow and discolour. This can also be made worse by accumulated leaves and grime.

            xxik.  Rust marks on tiles - Rust marks on tiles can either come from within the surface (if it's a natural stone), or from external sources. External sources include outdoor furniture, nails or metal filings, pots, or any other metal objects left on the stone or tile in the presence of water. Mineral ferrous veining can be part of the stone natural structure. While this can often be hidden for many years, heavy soaking can bring ferrous minerals to the surface with a yellowing discolouration. In some cases, spot marks can be very distinct with a bold colour contrast to the rest of the tile.
                    
            xxil.  Scratches on tiles - Scratches on tiles most often affect a highly-polished surface. Polished stone can show scratches on the surface when damaged by hard items such as grit, wheels on trolleys, heavy chairs, dog toenails, hard shoes and so on.  These scratches can often be highly visible in open or backlit areas. Light scratches on tiles usually appear as a general dulling of the surface, where heavy scratches (that can be felt when running a fingernail along the surface) are more often individual marks.

            xxim.  Sealer marks - When properly applied, a sealer should either be invisible to the naked eye (if it’s a penetrating sealer), or have an even, consistent gloss finish (if it’s a topical sealer or coating). When a sealer isn’t applied properly – aside from not working effectively – it can look patchy and uneven. This is particularly disconcerting when the product is meant to be an invisible sealer! Often these sealer marks are caused by incorrect application techniques, but it can also be from choosing the wrong sealer for the surface.

            xxin.  Slippery tiles - Slippery tiles are a real hazard, and are particularly dangerous in commercial environments with high traffic flows. Slippery tiles should be immediately dealt with to prevent slip and fall accidents. Tiles can be slippery when dry, but they are generally more slippery when wet from rain or spills. Slippery tiles generally occur on smooth rather than textured floor tiles ie: 1. Smooth tiles have been used in a wet area - Smooth finish tiles used in wet ‘at risk’ areas instead of textured tiles is a case of poor tile selection; 2. The tiles are worn - Over time, the texture of your tiles may wear down, causing the original grip of the tile to deteriorate, causing the tiles to become slippery; 3. Build-up on the surface of the tile - If the tiles are correct for the area, but are still slippery, they may have an accumulation of grime and chemicals on the surface which have reduced the slip coefficient of the tile below acceptable standards.

            xxio.  Porous tiles & stone - To identify if you have porous tiles or stone, drop a small amount of water on the surface. If it is porous, water marks and darkening are visible after the floor is wet, leaving areas patchy and discoloured until they dry out. Most natural stone is porous, some more than others. Porosity ranges from very high (sandstone) to very low (granite) or negligible (porcelain). The natural structure of stone has very open pores that allow the entry of moisture and stains deep into the stone. Most stains are liquid-based and can contaminate the tile. Many stains, depending on the content (type and size of molecules) can penetrate several millimetres into the stone making it very difficult to remove. The more porous the tiles, the deeper the staining can go.

            xxip.  Stained tiles - Depending on the source of the staining (and often the location of the surface) staining can either occur in isolated spots, or can be consistent across the surface. So many things around the Premises can cause stains – isolated stains generally occur from spills of oils, food, drinks, glue or cleaning chemicals. Depending on the contaminant (what caused the stain), the porosity of the tiles (how deep the stain it has gone) and the age (how long it’s had to ‘cure’) will determine whether you stand a chance of removing the stain yourself, or whether you’ll need an expert to fix your stained tiles.

            xxiq.  Dirty tiles -  Dirty tiles might be discoloured, have staining, or just look “tired”. This is generally a symptom of age and ingrained contamination. After a few years, every surface is going to have the odd stain, and has probably absorbed contaminants into the tile itself where your day-to-day cleaning is ineffective at removing it. Poor cleaning methods are another possibility – it is ironic that poor cleaning can actually make tiles dirty! Many people don’t realize that flooding a surface with water – particularly a porous surface like sandstone – won’t clean the surface, it’ll actually soak in and make it dirtier.

            xxir.  Used the wrong cleaning product - This problem generally occurs on sensitive tiles such as marble or limestone, or sometimes even on basalt or some marble composite tiles. Using the wrong cleaning chemical can make the surface dull, look scratched all over, and possibly fade in colour. It may even go white. The cleaning marks (circular wiping or mop marks) are often obvious and can be seen across adjacent tiles. The majority of people use any chemicals to clean with, but unfortunately they often do not understand what the tile is made of and how it should be cleaned, or what products should be use to clean it. If you’ve bought the stone or tile, the retailer should tell you how you should look after it – or refer to our Care Guidelines. If in doubt, read the label. Most people don’t read the entire label (including the small print) and so the chemicals they use can sometimes cause damage to a stone or tile surface. This is particularly true for calcium-based stone such as marble and limestone, which is eaten away by any chemical with a high pH level (acidic). Abrasives and even strong alkaline cleaning agents can dull polished surfaces. If a chemical is not suitable for a specific surface, it should say on the bottle – so read the small print.
     
    c. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on HOT Cleaning are excluded.

    d. The Client acknowledges that the results of any services provided may vary depending on a number of factors (including time elapsed since Premises was last cleaned and nature of carpet, upholstery, linoleum/vinyl, tiles and grout cleaning required and the level of clutter, dust, soil and moulds accumulated over time), and that HOT Cleaning gives no guarantee as to the actual results of the Service.

    e. Except to the extent provided in this clause, HOT Cleaning has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by HOT Cleaning (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products or equipment used or services provided by HOT Cleaning)

    f. HOT Cleaning has no liability for any accidents happened after cleaning due to negligence of the Client under Clause 4.










  • Accidents, Breakage, Damage and Theft

     

    1. The Cleint must inform HOT Cleaning Services of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Cleaner within 24 hours of completion of the Service.

    2. To the extent permitted by law, the Client is not entitled to claim any loss for any incident if the incident is not reported to HOT Cleaning within 24 hours of completion of the Service.

    3. To the extent permitted by law, the Client is not entitled to claim any loss for any existing breakage, torn or damage undisclosed to HOT Cleaning at the time of booking.

    4. To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of HOT Cleaning under these terms and conditions: cash, jewellery, art, antiques, and items of sentimental value.

  • Indemnity

     

    The Client indemnifies HOT cleaning against:

    1. all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Client set out in clause 6; and

    2. all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by HOT Cleaning in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Client).

  • Termination

     

    A) For Residential Client Agreement for Regular Visits (non-package deal)

    1. This Agreement may be terminated by the Client by providing at least two (2) working days notice prior to the Service Time.

    2. Subject to clause A(1), HOT Cleainig may terminate this Agreement by providing the Client with at least two (2) working days notice prior to the Service Time and vice-versa.

    3. HOT Cleaning may terminate this Agreement with immediate effect if the Client is in breach of this Agreement, and in the opinion of HOT Cleaning, that breach is incapable of remedy or vice-versa.

    For Residential Client Purchasing One of the Baker's Dozen Package

     

  • Privacy Policy

    1. The Client acknowledges that any information provided by the Client may be used by HOT Cleaning Services for the purpose of providing the Service. HOT Cleaning Services agrees not to share any information provided by the Client with any third party not directly involved in the provision of the Service (unless required to do so by law).

    2. The Client agrees to HOT Cleaning Services communicating with them electronically and/or via other means in order to provide the Service or for reasons related to the provision of the Service.

    3. HOT Cleaning Services will take all reasonable precautions to protect personal information provided by the Client from loss, misuse, unauthorised access or disclosure, alteration or destruction.

  • Changes to the Agreement

     

    1. HOT Cleaning reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on the HOT Cleaning website. Each updated agreement will take effect 24 hours after it has been published on the website.

    2. The Client agrees that any use of the Service following any such change, whether as a single job or as part of a regular carpet cleaning schedule, constitutes their agreement to follow and be bound
    by the terms and conditions as changed

  • Law and Jurisdiction

     

    The Client and HOT Cleaning acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of Western Australia and both agree to submit to the exclusive jurisdiction of the courts of Western Australia in the event of any dispute.

  • Serviceability

     

    The Client agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.


  • Copyright

    The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of Bootlace Holdings Pty Ltd.

  • Trademarks

    The name HOT Cleaning Maintenance and Management Services is a registered trademark. Subject to applicable law, permission to use this name is forbidden without first obtaining the prior written permission of Bootlace Holdings Pty Ltd.