• For a quick clean call (08) 9921 2544

  • 16. Complaints

    16a. If the Client is dissatisfied for any reason with the Service provided, Client must inform HOT Cleaning within 24 hours of completion of the Service. HOT Cleaning strives to achieve 100% Client satisfaction and will endeavour to resolve the problem quickly and efficiently.

    16b. In the event of a Client complaint, the Client undertakes to give HOT Cleaning the opportunity to rectify all work. Subject to clause 15, HOT Cleaning may, at its discretion, offer the Client either of the following:

        16bi. re-supply of the Service without charge;
        16bii. a partial or full refund;    
        16biii. such other remedy as deemed appropriate by HOT Cleaning.