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  • 10 Cancellation Fees and Other Fees

    Cancellation Fees
    10a. Service reliability is extremely important.  We will often turn down business rather than disrupt a regularly scheduled Client.  In exchange we must request our Client to give HOT Cleaning a call or email 2 working days in advance notice before Service Time (Monday clients must call before the end of business day Thursday), if Client wishes to suspend, postpone or cancel the Service for any reason.

    10b. In the event that such notice has been given, HOT Cleaning will endeavour to reschedule the Service if required.

    10c. In the event that the Client does not provide a minimum of 2 working days’ notice before the commencement of the Service, the Client agrees to pay a cancellation fee (minimum of $120.00+GST) for administrative costs and loss.

    10d. Most of our Clients do entrust us with a key to their home, a responsibility we take very seriously. In the event that the key isn’t provided and Cleaners arrive to the premises completely locked, the minimum charge of $120+GSt will apply to cover administrative cost, employees time, travel and mileage.

    Other Fees
    10e. The minimum charge for a General and Carpet Cleaning Service is $120 + GST.

    10f. The minimum charge for a Specialist Cleaning Service ( Strip and Seal/Tile and Grout) is $ 250 + GST.

    10g. Any Service booked for weekends, after 6pm, early mornings before 6am and public holidays will be charged at a penalty rate.

    10h. Our company values our cleaners.  If you are interested in employing one of our general cleaner for residential or commercial there is a 120 day buy-out clause, which means you will need to reimburse HOT CLEANING SERVICES for 120 days of cleaner’s salary to cover rehiring and training of said employee’s replacement. However, all cleaners doing specialist jobs (carpet, hard floor maintenance and window cleaning), a 12 months buy-out clause, which also means you will need to reimburse HOT Cleaning Services for the 12 months of specialist job cleaner’s salary to cover rehiring, training of said employee’s replacement.